We offer free shipping in Canada (orders over $50; >$75 to territories, Nunavut and US).
Deliveries in London, Ontario are free of charge for all orders over $20. Please note that we cannot enter apartment buildings to drop-off packages at the door. We are happy to call you and wait for you to get the package after we've left it in your lobby. Contactless delivery.
In an effort to reduce our carbon footprint, we now have two delivery days: Wednesdays and Saturdays. Orders for delivery placed by Monday at 6 pm will be processed in time for delivery on Wednesday. Orders placed by Thursday at 6 pm will be processed for delivery on Saturday. After 6 pm the next delivery day applies. Special deliveries can be arranged for an extra charge.
Our turn around time is 24-48 hours from the time you place the order until it goes out the door. All teas are packaged when your order is received - not days or weeks in advance.
We are located in London, Ontario, CANADA. We will gladly ship to any location but please note that shipping to Europe will take significantly longer (8-10 weeks by regular mail). If you wish to expedite your delivery, please leave a note in the comment section during checkout. We will get in contact with you with alternate shipping options.
Packages are usually shipped via Canada Post (including tracking and drop-off without signature). If you prefer delivery by courier or require a signature, an additional cost will be applied. We will confirm any additional charges prior to sending the package. Whichever shipment choice you make, we will provide you with a link to track your package online.
US and international orders are shipped with the most economical method available (to the US usually by air mail). If tracking information is required, additional charges apply.
Shipping fees include handling and packing fees as well as postage costs. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Returns and Re-shipping
In the event that a wrong address was stipulated on the order and that as a result the package is returned to The Tea Haus, we will contact you for your correct mailing information. Please note that shipping charges will incur - even if the order initially qualified for free shipping. if you wish to cancel the order instead of re-shipment, we will issue a full refund minus shipping cost.