Shipping Information
Effective December 14, 2023
Please note that we updated our shipping policy - find out why.
Packages ship with Canada Post. Shipping includes tracking and drop-off without signature. Shipping fees are charged at the actual cost. There are no hidden fees for packaging or handling. Your package is dispatched at your own risk, but we take special care to protect fragile objects.
If you prefer delivery by courier or require a signature, an additional cost may apply. We will confirm any additional charges before sending the package. Whichever shipment choice you make, we will provide you with a link to track your package online.
Original shipping is non-refundable.
Deliveries
Deliveries in London, Ontario are free of charge for all orders over $25. Please note that we cannot enter apartment buildings to drop off packages at the door. We are happy to call you and wait for you to get the package after we've left it in your lobby.
In an effort to reduce our carbon footprint, we now have two delivery days: Wednesdays and Saturdays. Orders for delivery placed by Monday at 6 pm will be processed in time for delivery on Wednesday. Orders placed by Thursday at 6 pm will be processed for delivery on Saturday. After 6 pm, the next delivery day applies. Special deliveries can be arranged for an extra charge.
Turn around time
Our turnaround time is 24-72 hours from when you place the order until it goes out the door. We prepare all teas when your order is received - not days or weeks in advance.
International shipping
The Tea Haus is located in London, Ontario, CANADA. We will gladly ship to any location, but please note that shipping to Europe will take significantly longer (8-10 weeks by regular mail).
US and international orders ship with the most economical method available (to the US, usually by airmail). If the tracking information is required, additional charges may apply.
Undeliverable and Return packages
If the package is shipped back to our company due to an incorrect/incomplete entry of your shipping address or an unclaimed package, we will charge you the cost for the return shipping (see table above). Please note that original shipping charges are non-refundable.
Re-shipping
If the wrong address was provided on the original order, and as a result, the package is returned to The Tea Haus, we will contact you for your correct mailing information.
If you wish to re-ship the order, shipping charges will incur - even if the order initially qualified for free shipping.
If you wish to cancel the order instead of re-shipment, we will issue a full refund minus all shipping (original shipping and return shipping).
Lost package
If for whatever reason you don't receive your package, please contact us within 30 days of the shipment date so that we open an investigation with Canada Post. In case of a lost package where we are refunded for the value of the package, we will ship out a replacement. Please note that investigation time varies (approximately 5-10 business days) and is handled by Canada Post. If you contact us later than the stated above 30 days, we are not liable for the undeliverable package and the customer is liable for the product cost and shipment.
