Shipping & Delivery
Find information about shipping, local delivery, in-store pickup, international orders, U.S. customer updates, and lost or returned packages.
General Shipping Information
We ship all orders using Canada Post or alternate couriers, with tracking included and no hidden packaging or handling fees. Shipping is charged at a discounted rate, and your package is always prepared with care to help protect fragile items.
| Turn-around time | Orders are prepared fresh and shipped within 24–72 hours of being placed. |
|---|---|
| Carriers | Canada Post, UPS, and other trusted partners. |
| Courier requests | If you prefer a particular courier service or require a signature, we can arrange this and confirm any additional charges before shipping. |
| Tracking | You will receive a tracking link as soon as your shipment is ready for pick-up by the carrier. |
| Refunds | Original shipping fees are non-refundable. |
Local Delivery & In-Store Pickup
We offer local delivery within London, Ontario, as well as in-store pickup from our shop at Covent Garden Market.
- Free local delivery for orders over $25
- $4.95 delivery fee for orders under $25
- Pickup orders are usually ready within 24 business hours
To reduce our carbon footprint, local deliveries are made twice weekly:
- Wednesdays for orders placed by Monday at 6 pm
- Saturdays for orders placed by Thursday at 6 pm
If you miss a delivery, it automatically moves to the next available delivery day.
Apartment buildings: We cannot enter buildings. We will call you and wait while you retrieve your package from the lobby.
For full local delivery and pickup details:
International Shipping
We ship worldwide. Please note:
- Delivery to Europe via regular mail may take 8–10 weeks
- Tracking for international shipments may require additional fees
Please contact us to inquire about rates to your international destination.
U.S. Customers
We are currently not shipping to the U.S. due to recent changes in cross-border shipping policies that impact the transport of food and beverage products.
Lost, Damaged or Incorrect Shipments
If your shipment is lost, damaged, or incorrect, we will make every effort to correct it as quickly as possible.
If you do not receive your package, please contact us within 15 days of the shipment date so we can open an investigation with the carrier.
If your package arrives damaged, please send us an email containing a photo, if possible, along with a description of the damage. We will work with you to resolve the issue.
If a package is returned due to an incorrect or incomplete address, or because it was unclaimed, return shipping costs will be charged. Original shipping fees are non-refundable.
If you choose to re-ship the order, new shipping charges will apply — even if the original order qualified for free shipping. If you prefer to cancel, we will refund the order minus all shipping costs, including original and return shipping.
