Frequently Asked Questions
Answers to common questions about ordering, pickup, pricing, ingredients, tea storage, returns, and gift cards.
Ordering & Pickup
Can I order online and pick up in-store?
Yes! Just choose “Pick-up at store” at checkout. We’ll prepare your order and have it ready for you at our Covent Garden Market shop.
Can I place a special order for a tea you don’t normally carry?
In many cases, yes. We can place special orders with our suppliers for quantities of 500 g or more. If there’s a tea you’re searching for, reach out — we’re happy to help.
Pricing & Discounts
How does your pricing work?
All prices are listed in Canadian dollars and may change without notice. Availability can vary depending on the season and our suppliers.
Do you offer volume discounts?
Yes — the more you buy, the more you save.
| Quantity | Discount |
|---|---|
| 25–100 g | Regular price |
| 200 g | 10% off |
| 400 g | 15% off |
| 1 kg | 25% off |
Discounts are based on the 100 g price. Final prices are rounded to the nearest $0.25.
Samples, Locations & Wholesale
Do you include samples with orders?
Yes! Every online order includes a complimentary tea sample — a little something extra for you to discover.
Do you have more than one location?
We operate from a single location:
The Tea Haus, Covent Garden Market, 130 King Street, London, Ontario.
It’s been our home since 2000.
Do you offer wholesale?
We’re primarily a retail shop, but we do supply select cafés and restaurants. If you’re interested, get in touch and we’ll see if it’s a good fit.
Ingredients, Allergies & Nutrition
I have allergies — what should I know?
Some of our blends contain real herbs, spices, nuts, fruit pieces, or flower petals. If you have a serious allergy, please consult your physician before consuming our teas.
Are your teas gluten-free?
Most teas are naturally gluten-free. Blends with added flavourings or ingredients may vary, so always check the label or ask us if you’re unsure.
Do your teas contain sugar?
Only two blends include candied fruit pieces:
- Banana Banana
- Pina Colada fruit blend
All other teas are naturally sugar-free.
How many calories are in your tea?
Tea on its own is calorie-free. Calories only come from what you add — like milk, honey, or sugar.
Do any teas contain dairy or lactose?
A few blends contain caramel pieces, which include dairy:
- English Caramel
- Crème Caramel
Storing Your Tea
What’s the best way to store tea?
Tea stays freshest when it’s:
- Dry
- Airtight
- Away from sunlight
Great storage options include metal tins, airtight glass jars, or our resealable pouches. Avoid the fridge or freezer — moisture is tea’s enemy.
Returns & Gift Cards
Can I return a gift card?
Gift cards, promotional items, and clearance items are final sale. For other returns, we handle each situation individually and may offer a gift card instead of a refund.
