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Return & Refund Policy

Your satisfaction is our #1 priority. 

We want you to be satisfied with you order from The Tea Haus. If for any reason you are not, please email us or contact us at 519-679-0129, and we will facilitate any returns. Claims need to be submitted within 21 days of receipt of the merchandise.

We will gladly accept a return of any unused accessory item(s). Return shipping expenses will be reimbursed if we made a mistake in filling your order and product return has been requested by our staff. We will refund the cost of any returned item(s) to your credit card as soon as the item(s) is returned to us in resalable condition and in original packaging. 

To contact The Tea Haus for a return authorization, Email us or call (866) MAKE TEA (1.866.625.3232).

All returns should be carefully wrapped and returned with the original packaging. After obtaining a return authorization, send returns to the following address:

The Tea Haus
130 King Street
London, Ontario
N6A 1C5




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